سياسة الاستبدال والاسترجاع

Return and Exchange Policy Welcome to i.printt | i.printt We are always keen on your satisfaction and happy to serve you, and we are pleased to clarify our policy regarding return and exchange: First: Return Policy No product can be returned after it reaches the customer, because most of our products are made to order with custom printing for the customer. This excludes cases where there is an error preventing the customer from benefiting from the product (such as a printing mistake or receiving the wrong product). Second: Exchange and Refund Policy We are committed to replacing the product or refunding the amount (fully or partially according to agreement) in the following cases: - The presence of a manufacturing defect that prevents the customer from benefiting from the product. - An error in printing or design. - Receiving a different product from the customer's order. - Any reason resulting from a mistake by the store. In these cases, we bear the full shipping costs. If the customer wishes to exchange for a personal reason (such as changing the size or wanting a different product): The customer bears the shipping and return costs as follows: J&T: 30 Aramex: 55 SMSA: 55 The replacement product will be sent after receiving the returned product and verifying its condition. If the customer requests a refund, the initial shipping costs will be deducted from the refunded amount. Third: Seasonal Products (such as National Day Collection) Seasonal products are not returnable. The product can only be exchanged if: - There is an error in the order (different size/design). - The customer wishes to replace it with another available product in the store, with the customer bearing the shipping costs outlined above. Fourth: Order Cancellation Order processing begins immediately after payment is completed, so orders cannot be canceled after approval. Fifth: Processing Period Exchange or refund requests are processed within a maximum of 7 working days from the date of receiving the complaint and approval. Sixth: Complaint Mechanism If the customer encounters any problem, we welcome complaints via the dedicated customer service WhatsApp. Our team will handle the matter as quickly as possible to ensure customer satisfaction.